SWTOR’s Update 7.6d, “Purchase Flow Maintenance”

Hello everyone,

I wanted to let you all know about a purchase flow maintenance update that will be happening this week. We need to update back end commerce systems and improve the steam purchasing flow. This will require us to take down servers.

This was initially to be included in patch 7.6d (hence the four hour window), but it was determined that we needed more time to make the necessary changes.

These purchase flow changes are a requirement from EU compliance for 3D Secure that need to be completed before the end of January. Below are the changes that players will see once servers come back up.

Purchase Flow Changes

• Improvements to the checkout flow on SWTOR.com will take players to a new checkout page.
• This will look like an EA page with updated text.
• We have improved the logic around Steam purchases to reduce friction and resolve issues players were experiencing.
• Updated exchange rates from the US Dollar to local currency will be implemented. Some regions will see a decrease in pricing for Cartel Coins, subscription time, and bundles while others may see an increase.
  • This does not impact the items in the Cartel Market
  • The base price in USD for all subscriptions and Cartel Coins will remain the same.
  • The price on recurring subscriptions will not be updated when these changes go live, however, they will be in the future. We will issue a 30 day notice to all players who have an active recurring subscription once we have timing in place.

The following payments methods will be unavailable on swtor.com (Steam is not impacted):

• PaysafeCard
• Sofort Banking
• Boleto bancário
• SEPA

Only new purchases will be impacted. Existing recurring payments will remain as is. We will communicate when the above methods will be available once again.

We are targeting January 30th to bring down servers and roll out these changes.

• Time: 9am CT / 3pm UTC
• Estimated downtime: 4 hours

Should any of the above change, I will be updating this thread.

Hello everyone,

The Steam pricing issues have been resolved.

We do have a known issues list to share related to the purchase flow changes that rolled out. Please see below.

• Players who are redeeming sub time codes are not being granted access to the Onslaught and Legacy of the Sith content.
• Players are seeing an error code when selecting a subscription on the website.
• Some players who purchased the Join the Fight bundle did not receive subscription time. – FIXED
• Players who have an active subscription may see 0 game time on the website.
  • If you are currently experiencing this, please reach out to support at support@swtor.com. Be sure to include your account name.
• A small number of players are seeing error code 51003 and are unable to pay or buy via the website. – FIXED

I will update this thread over time.