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<\/p>\nMost players should be able to just log in to their account. If you do run in to problems though, here’s the most common solutions. Customer support will not help with account login issues by email or by ingame ticket, so you MUST call either with a phone, Skype, Viber, or Google Voice.<\/p>\n
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You can change your password on swtor.com or on the launcher as long as you have access to your email.<\/p>\n
![\"\"](\"https:\/\/swtorista.com\/articles\/wp-content\/uploads\/2020\/03\/img_5e6baeeb5aa3d.png\")
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You can recover your username on swtor.com or on the launcher as long as you have access to your email. If you know your email you can also go in your inbox and search “Star Wars: The Old Republic” and your username is often in those emails.<\/p>\n
![\"\"](\"https:\/\/swtorista.com\/articles\/wp-content\/uploads\/2020\/03\/img_5e6baed81227e.png\")
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First go in to your known email inboxes, and search for “Star Wars: The Old Republic”. If you aren’t able to figure it out that way, you will need to call support. They will not help with account login issues over email messages or ingame ticket.<\/p>\n
If you are not able to log in because you’ve forgot your username or password, and don’t have access to your original email to get emails from swtor.com, you will need to call support. Support will not help with account login issues over email messages or ingame ticket, so you need to call.<\/p>\n
If you have a security key attached to your SWTOR account, you will not be able to log in to your account without it. If your phone was lost, stolen or broken these are the steps you can take to regain access to your account. You have two options \u2013 try and remove it on swtor.com or call customer support.\u00a0 Read Full Guide<\/a><\/p>\n If you have access to your email inbox, but aren’t receiving the password reset from swtor.com, do a quick check of your spam folders, and then you will need to call support after waiting 15 to make sure you don’t get the email. This is caused by your email (example gmail, msn, hotmail) automatically rejecting emails from swtor.com even if you never marked them as spam. Support will not help with account login issues over email messages or ingame ticket, so you need to call.<\/p>\n If you have access to your email inbox, but aren’t receiving the password reset from swtor.com, do a quick check of your spam folders, and then you will need to call support after waiting 15 to make sure you don’t get the email. This is caused by your email (example gmail, msn, hotmail) automatically rejecting emails from swtor.com even if you never marked them as spam. One-time passwords are a way of making sure that it’s the real you trying to access your account if you use a different computer or take a break from the game. Support will not help with account login issues over email messages or ingame ticket, so you need to call. It’s a very short and easy call and I’ve had to do it a few times before!<\/p>\n Especially if you have an older swtor.com account, your Origin account and SWTOR account may have become unsynced. Try resetting your password on origin.com. This is very uncommon but I’ve had it happen years ago.<\/p>\n You will need to call support. Support will not help with account login issues over email messages or ingame ticket, so you need to call.<\/p>\n If you are trying to log in but it never goes through and instead infinitely shows the loading symbol on the right, this is likely not an issue with logging in to your account but instead a technical issue that may be caused by many things.<\/p>\n Patching issues are very common and unrelated to logging in to your account. Here’s some tips to try to fix them.<\/p>\n If your account has been banned or disabled even if you have not broken any rules, there is a good chance it has to do with some type of billing issue. The most common mistakes players make are cancelling their SWTOR bill through their credit card (instead of through swtor.com) whichs flags SWTOR as a suspicious company by credit card companies, your credit card failing, or by paying for a subscription with a credit card whose country does not match which flags your account as suspicious. These issues are far more difficult to fix. The first step is to email swtoraccountdisputes@bioware.com and wait, sometimes a few days and sometimes weeks. Normal customer support will often not help with account disputes at all will not help with account disputes, but you can always try calling, though they most likely will not be able to help you. Read more about banned players and their experiences.<\/a><\/p>\n That should cover most of the issues when it comes to logging in to your SWTOR account! If you run in to an issue not listed here, message me one of the ways listed below and I’ll add it to the list for other players!<\/p>\n","protected":false},"excerpt":{"rendered":" Most players should be able to just log in to their account. If you do run in to problems though, here’s the most common solutions. Customer support will not help…<\/p>\n","protected":false},"author":1,"featured_media":5858,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[65,1,60],"tags":[],"class_list":["post-5854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-swtor","category-technical-support"],"acf":[],"_links":{"self":[{"href":"https:\/\/swtorista.com\/articles\/wp-json\/wp\/v2\/posts\/5854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swtorista.com\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/swtorista.com\/articles\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/swtorista.com\/articles\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/swtorista.com\/articles\/wp-json\/wp\/v2\/comments?post=5854"}],"version-history":[{"count":0,"href":"https:\/\/swtorista.com\/articles\/wp-json\/wp\/v2\/posts\/5854\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/swtorista.com\/articles\/wp-json\/wp\/v2\/media\/5858"}],"wp:attachment":[{"href":"https:\/\/swtorista.com\/articles\/wp-json\/wp\/v2\/media?parent=5854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/swtorista.com\/articles\/wp-json\/wp\/v2\/categories?post=5854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/swtorista.com\/articles\/wp-json\/wp\/v2\/tags?post=5854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![](\"https:\/\/swtorista.com\/articles\/wp-content\/uploads\/2018\/12\/Screenshot-3858.jpg\")
<\/a><\/p>\nNot receiving your password reset email?<\/h2>\n
Not receiving your one-time password email?<\/h2>\n
The password is correct but you can’t log in – but you have an origin.com account<\/h2>\n
It says “Login Failed” but doesn’t say why<\/h2>\n
Infinite Login Loading Screen<\/h2>\n
![\"\"](\"https:\/\/swtorista.com\/articles\/wp-content\/uploads\/2020\/03\/login-issue.jpg\")
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Patch Issues<\/h2>\n
![\"\"](\"https:\/\/swtorista.com\/articles\/wp-content\/uploads\/2020\/03\/img_5e6bb539b044e.png\")
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Account is banned?<\/h2>\n
Can’t log in to your SWTOR account?<\/h2>\n